Contact
Talk to us about your setup
Support is handled by email. Pre-sales questions about compatibility and licensing are welcome too.
For a tracking problem, include
- The order number as shown in the plugin diagnostics.
- The delivery status and HTTP response code for that order.
- Whether browser tracking, server-side tracking and consent handling are on.
- Your WordPress and WooCommerce versions, and whether HPOS is enabled.
That is usually enough to identify the cause without needing access to your store.
Before you write
The troubleshooting section covers the most common delivery failures, and the FAQ answers licensing and compatibility questions.